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FAQ
Q1. If the customer is abroad, how do you provide after-sales service? A: At present, we have no after-sales service stations abroad, and we have deducted 2% discount from the export price.
If our products have quality problems during the warranty period, our solutions are: 1. Internet Remote Technology Services
2. Provide users with new spare parts for repair 3. Replace damaged or quality parts free of charge.
Q2. How's the traffic? A:For bulk cargo, we use sea to the destination port designated by customers, or the warehouse designated by customers.
We have established good cooperation with the world famous ocean freight and air freight companies, which ensures the
low transportation cost and our transportation safety.
Q3. If the engine has special requirements, you can produce it according to our engine. A: Our advantage is that you can customize and change the configuration of the engine according to the customer's
requirements. If the customer has special requirements for the engine configuration, we will customize the production
according to the customer's requirements.
Q4. How about the delivery time? A: The production time of a complete diesel engine is about 7 to 20 days. As for spare parts, there are enough spare parts in
reserve, and the delivery time is 7 ~ 20 days.